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How Can We Help?

Thank you for your interest in VELUX and our products. For contact information and answers to frequently asked questions, please have a look at the links on the left or the bottom of the page


Payment Cards

Payment may be made with VISA, VISA Debit, Maestro or MASTERCARD. You will be asked to submit your card number, expiry date and the three digit security number. This information is transmitted via high-level encryption directly to the bank to verify that your credit or debit card is valid. Once your card is approved, we will send you an order confirmation via e-mail. Your credit or debit card will be charged on the day we ship your order.

Amount Limit

We have a limit on the purchase amount in our e-shop. The amount is €2.000 excl. VAT. If your order exceeds this limit, please contact our Customer Support department via e-mail or phone (see details below) and we will arrange alternative payment.

Contact Us

Telephone: 01 848 8775

Opening Hours VELUX Customer Services
Monday-Friday: 08:00 to 17:00