Payment Cards

Payment may be made with MasterCard, VISA, Maestro, Klarna, PayPal, Apple Pay or Google Pay. You will be asked to submit your card number, expiry date, and the three-digit security number. This information is transmitted via high-level encryption directly to the bank to verify that your credit or debit card is valid. Once your card is approved, we will send you an order confirmation via e-mail. Your credit or debit card will be charged on the day we ship your order.

PayPal

Payment may also be made with PayPal. You will be asked to log on to your PayPal account during checkout. Alternatively, you can choose to proceed without a PayPal account and pay directly with a credit card (e.g., MasterCard). After completing the PayPal payment, you will be redirected to our e-shop where we confirm your order if the payment was successful.

3D Secure

What does 3D Secure mean?
3D Secure, also referred to as 3DS, is a fraud prevention measure originally launched by Visa (as Verified-by-Visa) in 2001. It adds an extra layer of security when making card payments. It ensures customers are using the correct card details, helping to protect against payment fraud. 3DS is supported by major card issuers like Visa, Mastercard (Mastercard SecureCode), and American Express (SafeKey).

How does 3D Secure authentication work?
When you are ready to pay, you will be redirected to your card provider’s 3D Secure page. You’ll either be asked for a password (set up with your bank) or for an authentication code (sent to your registered mobile phone). After providing the correct details, the payment will be approved, and you will be directed back to our confirmation page. You will then receive a confirmation email.

How can I sign up for Verified by Visa / Mastercard SecureCode?
Verified by Visa and Mastercard SecureCode are offered by banks and service providers. Please contact your bank or service provider for more information.

What if I forget my 3D Secure password?
You can easily reset your password, usually through your bank’s process. If the Verified by Visa / Mastercard SecureCode screen pops up after entering your card details, look for a 'forgotten password' option. After answering some security questions, you will be able to reset your password and continue shopping.

What if I don't receive the 3D Secure code on my phone?
If you're not receiving the code, please contact your bank to resolve the issue. It could be as simple as an incorrect phone number on file.

Amount Limit

We have a purchase limit of €2,000 (excluding VAT) in our e-shop. If your order exceeds this limit, please contact our Customer Support team via e-mail or phone to arrange alternative payment.

Digital wallets (Apple Pay & Google Pay)

If you choose a digital wallet, you can complete your purchase using the cards stored in your Apple Wallet or Google Wallet. Digital wallet payments use device-based security and your full card details are not shared with us.

We accept Apple Pay and Google Pay on supported devices and browsers. To pay, select your preferred digital wallet at checkout and confirm the payment using your device’s security method, such as Face ID, Touch ID, fingerprint recognition, face recognition, or your device passcode. If a digital wallet is not shown as an option, please check that it is set up in your wallet app and that your device or browser supports it.

Apple Pay

Apple Pay is available on supported Apple devices (e.g. iPhone, iPad, Mac) and requires an Apple Pay–enabled card in your Apple Wallet. To pay, select Apple Pay at checkout and confirm the payment using Face ID, Touch ID, or your passcode. If Apple Pay isn’t showing as an option, please check that your device and browser support Apple Pay and that Apple Pay is set up in your Wallet.

Google Pay

When you place your order, the payment will be completed using Google Pay on your device.

Contact Us

Telephone: 01 8161620

> Please check-out our customer support page

Opening Hours (VELUX Customer Services)
Monday-Thursday: 08:00-16:30
Friday: 08:00-14:30